Print Returns
My Promise to You: A Fair and Simple Return & Exchange Policy
Hello there,
I'm thrilled you've chosen a piece from my collection to adorn your space, and I truly hope it brings you as much joy as it brought me in creating it. However, I understand that art is deeply personal, and sometimes, a piece might not resonate as expected once it arrives. If that's the case, I want to make things right.
Here’s How We Can Solve It Together:
Reach Out Within 14 Days: If your print isn't quite what you envisioned, please let me know within 14 days of receiving it. I'm here to listen and work with you to ensure you're delighted with your art.
Condition for Returns/Exchanges: To keep things smooth for both of us, I ask that you return the print in its original condition. It's all about trust and respect for the art and the process.
About the Shipping Costs: I charge nothing extra for exchanging or restocking your piece – it's all part of my commitment to you and the art. The only thing you'll need to cover is the postage for sending back the original print and, if you're exchanging, the shipping for the new piece to make its way to you. I wish I could cover it, but as a small business, this is the best way to keep my art accessible and continue creating.
Processing Your Return/Exchange: Once I receive the returned piece, I'll get straight to work on your refund or exchange. It's my priority to ensure you end up with a piece of art that you absolutely love.
Why This Matters to Me:
Art is not just a business; it's my passion and my way of connecting with the world. Your satisfaction and happiness with my work mean everything. This policy is here to reassure you that your satisfaction is at the heart of what I do.
Choosing a piece of art is a journey, and I'm here to guide and support you through every step. Thank you for bringing my work into your home, and remember, I'm just an email away if you need anything.
Warmest regards,
Shira